Frequently Asked Questions

Live Broadcast / Streaming Archives

While watching the live broadcast or playing a streaming video archive, the picture sometimes turns green, or flips upside-down, or plays poorly.
While watching the live broadcast or playing a streaming video archive, the picture or sound sometimes stops and I constantly receive messages that it is "buffering" before restarting.: The Internet connection from your local computer to our server may not have a stable bandwidth or may not have a large enough bandwidth to support the current stream rate. Set the player to connect at lower bandwidth. How to set bandwidth requirements in Windows Media Player
I cannot find a link for the live broadcast. What should I do?
I missed a live broadcast. Where are the archives?: Our live broadcasts are normally available on Fridays starting at 7:00 PM US Central time and on Sundays starting at 11:00 AM US Central time. (Please also account for Daylight Saving Time differences.) Live Broadcast page

I'm having trouble downloading the audio MP3s or video WMVs from your site.: Check available disk space. For example, if you have Windows installed on a C: drive and it is almost full, it may prevent downloading the files - even if you are downloading to another drive. When Internet Explorer downloads files, it saves a copy to a temporary folder (usually on your main system drive) and then copies the file to the final location once it is completely downloaded, so the system drive must have enough space for the complete download.; Clear browser cache; Reboot the computer. Sometimes rebooting the computer clears miscellaneous problems.
I cannot save (download) audio MP3 or video WMV files.
The "Save Target As..." option is greyed out when I click the right mouse button over the MP3 or WMV link.: The Content Advisor in Internet Explorer may be turned on. How to disable the Content Advisor in Internet Explorer.

The volume of the live broadcast or archived service is very low or completely turned off.: Verify that the speakers are connected and working properly. Most computers are set to play a sound when you boot up or log on. If yours normally does not play a sound, try inserting an audio CD into the drive and playing it with the media player on the computer.; Check volume control settings for the Windows Media Player (set the sliders up and un-check the mute buttons). How to adjust the Mixer volume on Windows XP and Vista; Reboot the computer. Sometimes rebooting the computer clears miscellaneous problems.

I have a praise report, prayer request, or general comment about the live broadcast or downloads. Where should I submit this?: Please see our Contact Us page for specific links to send praise reports, prayer requests and general comments.