Frequently Asked Questions

We have various support videos available, as well as the helpful information, below.

Live Broadcast / Full Service Rebroadcasts

How do I watch the live broadcast?

Our regularly scheduled on-line broadcasts are available Sundays at and Fridays at US Central Time. Please join us.

At the top of each page is a Watch Live Service link. Click that and, during service times, the live service should begin to play.

Our live service video can be watched on Microsoft Windows or Apple OS X, with Microsoft Silverlight installed, iOS devices (like iPad and iPhone), and Android 3+ devices.

I missed a live broadcast or would like to watch it again.

Faith Life Church services are available in their entirety for a short time on the Full Service Rebroadcast page.

How do I watch in full screen?

With the Silverlight plugin, near the bottom-right of the embedded player, you should see a button with an icon that looks like a box (just to the right of the button with a volume icon). Clicking that button will display the video in full screen (it may ask for confirmation of that action). To go back to the embedded player, just click that same button or hit the Esc key.

The Windows Media Player plugin does not have a fullscreen button. With that, you should right-click within the video area of the player. You should see a menu with various options, including Zoom. Hover over Zoom and then click on Full screen.

I can't watch the live service with Windows 8.

Windows 8 doesn't include Silverlight. Install it and the live service and full service rebroadcasts should work.

I just see a black box with a red x in the middle.

It's possible that you don't have Silverlight installed. The Silverlight installation page will let you know if you have it installed and if an update is available.

You might have Silverlight disabled.

Manage add-ons in Internet Explorer

  1. Click the cog / gear icon at the top-right of Internet Explorer (if you don't see the cog / gear icon, hit the Alt key and click Tools)
  2. Click Internet options (this will open the Internet Options window)
  3. Click the Programs tab
  4. Click the Manage add-ons button
  5. Click the Toolbars and Extensions link
  6. Find Microsoft Silverlight, within the list, and see if it is Enabled or Disabled
  7. If it is Disabled, click Microsoft Silverlight and then click the Enable button

Manage add-ons in Firefox

  1. Click the Firefox button at the top-left of Firefox (if you don't see the Firefox button, hit the Alt key and click Tools)
  2. Click Add-ons (this will open the Add-ons Manager window)
  3. Click Plugins
  4. Find Silverlight Plug-In, within the list
  5. If there is an Enable button, then click the Enable button to enable the plugin.

Downloading

How do I download?

Downloading is the same for, pretty much, any file on, pretty much, any website. The following instructions are not specific to our website...

  1. Click the Free Downloads link
  2. Click on the Series List link
  3. Click on the series title you want to download
  4. Right-click on the appropriate download link for the message
  5. Click Save As (or similar)
  6. Choose where, on your hard drive, you would like the file saved (it doesn't matter where, as long as you know where it is)
I'm having trouble downloading.

Check available disk space. For example, if your main system drive is almost full, it may prevent downloading the files (even if you are downloading to another drive). Some web browsers save the file to a temporary folder (usually on your main system drive) and then copies the file to the final location once it is completely downloaded.

Clear Temporary Internet Files in Internet Explorer

  1. Click the cog / gear icon at the top-right of Internet Explorer (if you don't see the cog / gear icon, hit the Alt key and click Tools)
  2. Click Internet options (this will open the Internet Options window)
  3. Click the General tab
  4. Find the section named Browsing history and click the Delete button (this will open the Delete Browsing History window)
  5. Check the Temporary Internet Files checkbox
  6. Click the Delete button
  7. Close the Internet Options window
  8. Refresh the page by hitting the F5 key, right-clicking on a blank part of the page and clicking Refresh, or simply clicking another link

Clear the Cached Web Content in Firefox

  1. Click the Firefox button at the top-left of Firefox (if you don't see the Firefox button, hit the Alt key and click Tools)
  2. Click Options (this will open the Options window)
  3. Click Advanced
  4. Find the section named Cached Web Content and click the Clear Now button
  5. Close the Options window
  6. Refresh the page by hitting the F5 key, right-clicking on a blank part of the page and clicking Refresh, or simply clicking another link

Clear the Browsing Data in Chrome

  1. Click the three line icon at the top-right of Chrome (the Alt key doesn't display the menu)
  2. Find the section named Tools and click Clear browsing data (this will open the Settings window)
  3. Check the Empty the cache checkbox
  4. Click the Clear browsing data button
  5. Close the Settings window
  6. Refresh the page by hitting the F5 key, right-clicking on a blank part of the page and clicking Refresh, or simply clicking another link

Reboot the computer. Sometimes rebooting the computer clears miscellaneous problems.

When I right-click on a download link, Save As is greyed out.

The Content Advisor in Internet Explorer may be turned on.

  1. Click the cog / gear icon at the top-right of Internet Explorer (if you don't see the cog / gear icon, hit the Alt key and click Tools)
  2. Click on Internet Options.
  3. Click the Content tab
  4. Find the section named Content Advisor and click the Disable button
  5. Follow the instructions for entering the password to disable it
  6. Close the Internet Options window
  7. Refresh the page by hitting the F5 key, right-clicking on a blank part of the page and clicking Refresh, or simply clicking another link

I Can See Video But I Can't Hear Sound on my iPhone

iPhones have a switch on the right side that will completely silence the phone. Try the switch in the opposite position and see if that fixes the problem.

There should be an on-screen volume slider with the player controls (play, pause, etc...). Make sure that slider is to the right-most position.

Sound / Volume Level

The volume is very low or completely turned off.

Verify that the speakers are connected and working properly. Test your sound with an audio CD or audio from another website.

There will, commonly, be multiple places where volume can be adjusted (or muted). On a Windows 7 computer, with Windows Media Player open, there will be three different places to adjust the volume as well as three different places to mute the volume. That isn't including the speaker's volume and power.

Reboot the computer. Sometimes rebooting the computer clears miscellaneous problems.

Sending Comments

How can I contact the church or ministry?

Please see our contact information page.

We have e-mail addresses for praise reports, prayer requests and general comments.

If you require technical support, you can e-mail our support department or call us @ (417) 335-8610.

Pushes

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